Frequently Asked Questions

What’s an infinity dress? 
All the dresses in my shop are the same type (just different color and length). They can be worn in any of the styles shown. For the dresses, please visit Atom Attire on Etsy.

Are there styling instructions? 
To get inspirations for creating various styles with this dress, you can search "infinity dress tutorial" on YouTube here

What is the material? 
The material is polyester/spandex jersey. It has a great drape and is largely wrinkle resistant.

Can I get a color fabric swatch?
You can get the color swatches here

Are there matching Bandeaus/Tube tops?
Yes, the matching bandeau comes free with your dress.

What size is the dress? Can I get a custom size? 
The dress is one size fits most. The waist stretches from 25"-38” (about US size 0-18). If you need a larger/smaller one, customized size is available with a fee and will take about 4-6 weeks to complete.

What is the dress length?
For the knee length, it measures 22” from waist to hem. And for the floor length, it measures 44” from waist to hem.

Can the dress be tailored shorter? Can the dress be made longer?
Yes, customization options are available.

Are the dresses and bandeaus hemmed? 
No, all the dresses and bandeaus are raw-edge (not hemmed). 

Maternity Style?
The waist stretches to 38”, and so should fit most pregnant women, assuming it is worn in an empire waist style (waist placed directly under the bust). However, I recommend getting the floor length dress instead of the knee length so that the dress is not too short in the front. 

Junior Size?
Yes, we can custom make any size.

The straps are too long, can I cut them shorter?
Yes. If the straps are too long, you can cut the excess off without damaging the material, since it will not unravel. However, please keep in mind not to cut them too short, since some styles require more wrapping than others.

If I order one dress first, will the color be different when I order the rest later?
There are many variables that affect the coloration of the fabric, and so between different rolls or dye lots of fabric, the color can vary. 
Therefore, to ensure complete consistency in the color of the dresses, I recommend purchasing all your dresses together in one order. [The same thing also applies to bandeaus]
If the bridesmaids are ordering the dresses themselves/separate orders are placed, please ask them to do so within the SAME day AND mention the WEDDING PARTY in "note to seller" at checkout. If you do not do this when ordering separately, we are not responsible for any variations in color. We try our best to match the colors, however since each roll of fabric can vary and we have high turnover rates, it might be difficult. Therefore, we highly recommend ordering all the dresses at once.

Is the material see through?
The fabric has a nice weight and is not thin. However with the lighter colors, they tend to be see through (White, Blush Pink, Mint Green, Peach, Yellow, etc.). All the dark colors are completely opaque (Black, Charcoal, Navy, Dark Purple, Royal Purple, Royal Blue, Teal, etc.). If you are planning to get a light color and are worried about the sheerness, I highly recommend getting the matching bandeau as well. For the skirt portion, I suggest wearing nude undergarments along with a slip.

How do I clean the dress?
You can hand wash it in cold water or machine wash using cold water in a netted bag. Please hang it and let it air dry naturally (do not put it in the dryer). 


SHIPPING FAQ


When will my order be shipped out? 
Due to the global Covid-19 Pandemic, the current processing time is approximately 3 weeks.

Shipping
Dresses are shipped through USPS Priority Mail. Shipment typically takes 2-3 business days in the United States, and 6-10 business days in most other countries. I will send a tracking number once the item has shipped. In some rare international cases, this tracking number may not work once out of the United States.
We are not responsible for any shipping errors and delays due to the post office or incorrect addresses provided by the buyers. Sorry!


Can I track my swatch shipment?
The swatches are shipped in a small envelope with a forever stamp, and so unfortunately there is no tracking number. The delivery for first class can be unpredictable, but you should expect to get your swatch within 1-2 weeks after it is shipped (if in the US, international will take longer).

International Shipping/Customs? 
I ship dresses across the globe! USPS Priority Mail International takes 6-10 business days for most countries.
Please be aware, however, that your orders may be subject to import taxes, customs duties, and/or fees imposed by the buyer's country. These charges vary by country and are impossible for us to predict or calculate. Therefore, the buyer is responsible for these charges. For further information, please contact your local customs office.
Additionally, tracking is not included in shipping costs for every country. For these countries, you can add tracking for an additional cost. 

OTHER FAQ

Are there group discounts?
Unfortunately I cannot offer any discounts since the price is already as low as I can make it. I hope you understand :)

What is the return policy?

Please keep in mind that our return policy requires you to return within 3 business days of receiving the item. The dress must be in its original, unworn condition. We will refund you the price of the dress, not including original or return shipping. Should you return it, please message us the tracking number so we know when to expect your package, as to ensure a timely refund. A return of more than 1 dress per order will incur a $5 processing and handling fee on EACH dress. No returns will be accepted for custom orders (anything that’s not standard). No refunds will be given if you send the item back but the return postmark is after 3 business days since you received the item.